andara99 login Casino & Sportsbook Data Care

This page describes what we collect when you use andara99 login and how we keep that data protected. We operate across supported jurisdictions where local law permits, and we handle personal information according to Indonesian data protection principles and the standards that apply where you live.

We collect personal data only when you open an account, deposit funds, or withdraw winnings. Your data helps us verify your identity through KYC checks, process payments via DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, and keep your account secure. We do not share your information with third parties for marketing, and we do not sell your data.

Our commitment is straightforward: we hold what you give us, we protect it with encryption and access controls, and we only use it for the purposes you've authorized. This policy explains how.

What We Collect and How We Use It

We collect your email address, phone number, full name, date of birth, and address when you register. During KYC verification, we ask for a government-issued ID (such as an Indonesian KTP or passport) and a recent utility bill or bank statement to confirm your residence. We collect these to confirm you are of legal age and to prevent fraud and money laundering.

When you deposit, we record the payment method, amount, date, and currency. If you use DANA, e-wallet, mobile banking, or local payment, those processors see your transaction details directly. Our payment partners—including banks such as online payment, e-wallet, mobile banking, and local payment—receive only what they need to complete the transfer. We do not log your card number or bank PIN; payment gateways handle those.

We log your login times, IP address, and device type to detect unauthorized access and to enforce our withdrawal limits and dispute-review procedures. We also record which games you play and how much you stake, only to calculate your account balance and to comply with anti-money-laundering rules. We do not use this data to target you with marketing offers.

Third-party processors

Our servers may sit outside your jurisdiction. We use encrypted connections (SSL) to move your data between your device and our infrastructure. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) are separate data controllers—their privacy notices apply to how they hold your payment details. We do not access or store those details ourselves.

Your identity documents are encrypted at rest and deleted 90 days after account closure.

Your rights

You have the right to request a copy of the personal data we hold about you. You can ask us to delete your account and associated records (subject to anti-money-laundering retention rules). You may correct your name, address, or email at any time by updating your account profile. If you dispute a withdrawal or believe we have misused your data, contact our support team and we will investigate.

Cookies and Account Security

We use session cookies to keep you logged in and to remember your game preferences. These cookies expire when you close your browser or after subject to verification of inactivity. We do not use tracking cookies or third-party analytics tools that identify you by name. We do use aggregate, anonymous traffic logs to measure site performance.

We require a strong password (at least 10 characters, mixing uppercase, lowercase, numbers, and symbols) and we recommend enabling two-factor authentication via SMS to your registered phone number. We never ask for your password via email or support chat. If you forget your password, we send a secure reset link to your email address; that link expires after one hour.

Data retention and closure

We retain your account data for seven years after closure to comply with Indonesian financial crime reporting rules. After that, we delete your profile, email, and phone number. Payment records and KYC documents are held for the same period and then permanently removed. If you request deletion before the seven-year window, we anonymize your name and contact details but keep transaction logs required by law.

Our support team responds to data access requests within 14 business days. To contact us about your privacy, email our data protection officer or use the contact form on our support page. We are available during business hours across Jakarta, Surabaya, Bandung, and Medan time zones.

This policy applies to all users of andara99 login where our service is available under local law. If you have a complaint about how we handle your data, you may escalate to your national data protection authority.